Conflict Management

Conflict Is Inevitable

Conflict Inevitable

Conflict is inevitable in every organization and is often necessary to reach high levels of performance.

Conflict Definition

Conflict involves differences between parties that result in interference or opposition.

Effects of Differences

Differences Effects

Such differences can cause:

Positive change
Decrease productivity

Positive Conflict

Positive Conflict Outcomes

Positive conflict results in:

Addressing problems for a solution
Greater understanding
Enhanced communication between individuals or groups

Constructive vs Destructive

Conflict can be constructive when managed effectively.

Destructive Conflict Effects

Conflict becomes destructive when it results in:

Barriers to cooperation and communication
Degrading morale
Diverting attention from tasks

Manager Avoidance Risk

Manager Avoidance

At times, managers tend to avoid conflict because of possible negative repercussions; however, managing conflict effectively benefits the organization by:

Reducing ambiguity
Stimulating productivity by constructively looking at alternatives

Conflict Management